Insurance
AXA Group Operations - Purchasing Portal
With a user-centered approach, the goal was to design an intuitive interface to simplify financial management, while integrating..
Context
During my training as a specialist in transformation and change management within the Purchasing group of AXA GO (2023-2024), I was approached by the Transformation & Excellence team for my skills in UX/UI design. My role was to conceptualize and prototype the first purchasing portal of AXA GO.
Since the creation of AXA GO in 2019, purchase requests had been managed in an archaic manner, mainly through email exchanges. This process had several major bottlenecks:
Difficulty identifying purchase categories: Employees were often confused by the different categories and their classification.
Unclear interlocutors: Finding the right purchasing contact for a given category or budget took a lot of time and effort.
Risk of error: Requests sent to the wrong contacts added to the confusion and increased processing times.
These frustrations impacted the productivity of the teams and revealed a pressing need for the centralization and structuring of purchasing processes.
Note: For privacy reasons, the names, data, and mentions displayed on the MVP have been modified and do not reflect the actual information used within AXA GO.
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