Menu
Menu
INSURANCE
AXA Group Operations
Purchasing Portal
Context
Since the creation of AXA GO in 2019, purchase requests were mainly managed through emailed exchanges. This process presented several major roadblocks:
Difficulty identifying purchase categories: Employees were often lost when faced with the different categories and their classification.
Lack of clarity in contacts: Finding the right purchase contact for a given category or budget required a lot of time and effort.
Risk of error: Requests sent to the wrong contacts added to the confusion and increased processing times.
These frustrations impacted team productivity and revealed a pressing need for centralization and structuring of purchasing processes.
Since the creation of AXA GO in 2019, purchase requests were mainly managed through emailed exchanges. This process presented several major roadblocks:
Difficulty identifying purchase categories: Employees were often lost when faced with the different categories and their classification.
Lack of clarity in contacts: Finding the right purchase contact for a given category or budget required a lot of time and effort.
Risk of error: Requests sent to the wrong contacts added to the confusion and increased processing times.
These frustrations impacted team productivity and revealed a pressing need for centralization and structuring of purchasing processes.
Since the creation of AXA GO in 2019, purchase requests were mainly managed through emailed exchanges. This process presented several major roadblocks:
Difficulty identifying purchase categories: Employees were often lost when faced with the different categories and their classification.
Lack of clarity in contacts: Finding the right purchase contact for a given category or budget required a lot of time and effort.
Risk of error: Requests sent to the wrong contacts added to the confusion and increased processing times.
These frustrations impacted team productivity and revealed a pressing need for centralization and structuring of purchasing processes.
My mission
During my training as a change management and transformation officer within the Purchasing group of AXA GO (2023-2024), I was approached by the Transformation & Excellence team for my skills in UX/UI design. My role was to conceptualize and prototype the first purchasing portal of AXA GO.
This mission aimed to centralize purchasing processes, simplify access to necessary information, and reduce errors in order to improve the productivity and effectiveness of the teams.
Note: The content of the prototype has been modified to ensure the confidentiality of AXA GO's information.
During my training as a change management and transformation officer within the Purchasing group of AXA GO (2023-2024), I was approached by the Transformation & Excellence team for my skills in UX/UI design. My role was to conceptualize and prototype the first purchasing portal of AXA GO.
This mission aimed to centralize purchasing processes, simplify access to necessary information, and reduce errors in order to improve the productivity and effectiveness of the teams.
Note: The content of the prototype has been modified to ensure the confidentiality of AXA GO's information.
During my training as a change management and transformation officer within the Purchasing group of AXA GO (2023-2024), I was approached by the Transformation & Excellence team for my skills in UX/UI design. My role was to conceptualize and prototype the first purchasing portal of AXA GO.
This mission aimed to centralize purchasing processes, simplify access to necessary information, and reduce errors in order to improve the productivity and effectiveness of the teams.
Note: The content of the prototype has been modified to ensure the confidentiality of AXA GO's information.
SEARCH
The starting point was to determine the needs of our collaborators regarding the portal.
Categorization of purchases (by type, budget, priority, etc.).
Definition of key information for each category.
Centralization of the contact details of the referents.
The starting point was to determine the needs of our collaborators regarding the portal.
Categorization of purchases (by type, budget, priority, etc.).
Definition of key information for each category.
Centralization of the contact details of the referents.
The starting point was to determine the needs of our collaborators regarding the portal.
Categorization of purchases (by type, budget, priority, etc.).
Definition of key information for each category.
Centralization of the contact details of the referents.
Ideation
Procure on the GO is the ultimate online purchasing portal designed to simplify and streamline the procurement process across various categories, which also includes creating a visual identity for the portal. To engage stakeholders in its development, a questionnaire was sent to 80 buyers from the Group in France to find out what values best represent the Group: negotiation, innovation, and service to all AXA GO entities.
Use of Adobe Illustrator for the design of the logo and brand identity. The name of the portal is a play on the word "GO," referring to AXA GO. Doing something "on the go" means doing it in a very active manner, which perfectly represents the group's purchasing.
Procure on the GO is the ultimate online purchasing portal designed to simplify and streamline the procurement process across various categories, which also includes creating a visual identity for the portal. To engage stakeholders in its development, a questionnaire was sent to 80 buyers from the Group in France to find out what values best represent the Group: negotiation, innovation, and service to all AXA GO entities.
Use of Adobe Illustrator for the design of the logo and brand identity. The name of the portal is a play on the word "GO," referring to AXA GO. Doing something "on the go" means doing it in a very active manner, which perfectly represents the group's purchasing.
Procure on the GO is the ultimate online purchasing portal designed to simplify and streamline the procurement process across various categories, which also includes creating a visual identity for the portal. To engage stakeholders in its development, a questionnaire was sent to 80 buyers from the Group in France to find out what values best represent the Group: negotiation, innovation, and service to all AXA GO entities.
Use of Adobe Illustrator for the design of the logo and brand identity. The name of the portal is a play on the word "GO," referring to AXA GO. Doing something "on the go" means doing it in a very active manner, which perfectly represents the group's purchasing.
DESIGN
Propose a clear, simple, and intuitive solution to facilitate purchase requests.
Ensure quick understanding of the different categories and smooth navigation to the right contacts.
Implementation of the MVP on SharePoint.
Propose a clear, simple, and intuitive solution to facilitate purchase requests.
Ensure quick understanding of the different categories and smooth navigation to the right contacts.
Implementation of the MVP on SharePoint.
Implementation
Organization of user tests to validate design choices and optimize the user experience across 3 departments (about fifty testers).
Project continued by an industrialization in Service Now.
Organization of user tests to validate design choices and optimize the user experience across 3 departments (about fifty testers).
Project continued by an industrialization in Service Now.
Organization of user tests to validate design choices and optimize the user experience across 3 departments (about fifty testers).
Project continued by an industrialization in Service Now.
